LAWAL RAHEEM OLOYEDE

Meet LAWAL RAHEEM OLOYEDE, an Academic Staff of Lagos State University.

Specialization

General Management

Designation

Lecturer II

Department

Business Administration

Office

At the Business Administration department office

Visiting Hour

Appointment on Visitation important

Qualifications

# Certificate SchoolYear
1. Ph.D (BUSINESS ADMINISTRATION) BUSINESS ADMINISTRATION, LAGOS STATE UNIVERSITY 2021

Current Research

Structural change and employees' Quality of Service in Quoted Insurance Companies in Nigeria

Research Details

The study examined structural change and employee's quality of service in quoted insurance companies in Nigeria. The main objective of this study is to examine the effect of structural change on employee's quality of service in quoted insurance companies in Nigeria. The study adopted survey research design.  The population of the study comprised of four thousand, eight hundred and twenty-two (4,822) employees of all 23 quoted insurance companies in Nigeria. The sample size of four hundred and eighty (480) was used to represent the target population. The respondents were selected using a multi-stage sampling technique. This comprised of stratified and purposive sampling techniques. The research instrument used was adapted questionnaire that was developed by previous researchers and it was structured into three sections. The research instrument was validated using content validity. The questionnaire was considered reliable because the Cronbach's Alpha coefficient reliability result of structural change was 0.718 and employee’s quality of service was 0.725 which are greater than 0.7. The stated hypothesis was tested using regression analysis. The study revealed that structural change exerts negative and statistically insignificant (beta = -0.0851, P-value = 0.2090 < 0.05) effect on employees’ quality of service. However, this study concluded that structural changes enable service organisation including insurance industry to have a common views and mission. Thus, a well-functioning organisational structure is important for any organisation going through changes. The study therefore recommended that the change in which employees are involved should be closely related to their own work environment

Biography

LAWAL RAHEEM is a Lecturer II at the Department of Business Administration

LAWAL has a Ph.D in BUSINESS ADMINISTRATION from BUSINESS ADMINISTRATION, LAGOS STATE UNIVERSITY

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