Meet AMUNI IYABODE SARAT, an Academic Staff of Lagos State University.
Research And Reference Services
Lecturer II
Library Epe Campus
At the Library Epe Campus department office
Appointment on Visitation important
| # | Certificate | School | Year |
|---|---|---|---|
| 1. | M.Sc (LIBRARY AND INFORMATION SCIENCE) | LIBRARY, ARCHIVAL AND INFORMATION SCIENCE DEPARTMENT, UNIVERSITY OF IBADAN | 2018 |
Library service quality assessment in federal university libraries in South-west, Nigeria: The LIBQUAL+ approach.
The research focused on the assessment of quality in terms of the services provided by six federal university libraries in south-west, Nigeria. The LIBQUAL tool consisting 22 research items was employed in print form and the consent of users found using the libraries were sought for voluntary participation.Users were required to give their views on their minimum level of service quality, desired level of service quality and perceived level of service quality in their libraries on affect of service, information control and library as a place respectively.Adequacy gaps and Superiority gaps in service quality will be computed from the data collected. A radar chart will also be generated to show various point of zero tolerance in the terms library services.Adequate conclusions, suggestions and recommendations will be outlined by the researcher. The research will contribute to existing knowledge and also give the impetus for regular assessment of library services in order for libraries to continue to meet the expectations of their users and plan to exceed these expectations with strategies put in place.
AMUNI SARAT is a Lecturer II at the Department of Library Epe Campus
AMUNI has a M.Sc in LIBRARY AND INFORMATION SCIENCE from LIBRARY, ARCHIVAL AND INFORMATION SCIENCE DEPARTMENT, UNIVERSITY OF IBADAN
